You can open each tab to check our frequently asked questions

Registering

Is membership free?
Yes, joining and remaining a member of IOPEN USA is absolutely free.
How do I enter my postcode information?
When you initially register with us you are required to enter your postcode. The postcode should be four digits.
Can anyone join IOPEN USA ?
If you are resident in the USA, and 16 years of age and above, you are eligible to join.
Can I have more than one membership account?
No. Our systems identify multiple account entries and prevent multiple participation in surveys. We reserve the right to delete any account where members have attempted to register multiple accounts.
How do I register?
Its a simple three step process. First, complete the short registration form. Second, you will then be sent an activation email to your registered email address. Click on the link to validate your membership. Congratulations, you are now a member. But to ensure you receive the number of survey invitations you want, you need to complete the third step: filling out your membership profile page. To do this, log on to your account and click on the personal profile page.
Do I have to complete my personal profile?
No, but you will find that you may not receive as many survey invitations, or as many relevant survey invitations. The profile page also lets you specify how many surveys you want to receive.
What profile information do you need?
Apart from basic demographic information, such as age, gender and region, we also ask questions about your profession, interests and ownership of products and services. This information will only be used for the purposes of ensuring relevant survey invitations are sent to our members. It is not used for any selling or marketing purposes.
Can I join if I live outside the USA?
No. You must be resident in USA to join IOPEN USA.

Surveys

How am I sent survey invitations?
You will be contacted via email. The email will always state that you are being contacted as a member of IOPEN USA, and we will always state what the level of reward is.
Can I refuse a survey?
Yes, of course. It is your choice of whether you want to complete a survey. If you haven't completed a survey for a long while, you may receive an email from us checking whether you wish to continue being a member of IOPEN USA.
What kinds of survey will I have to do?
That depends on the client and the subject. Most surveys cover your views about products, services, brands or matters of public opinion. Some surveys are designed to gauge consumer reaction to specific adverts or new products before they are launched. The majority of surveys are online, but on occasions you may be asked to participate in a product trial, or keep a diary, both of which offer opportunities for additional rewards.
How long is the typical survey?
This depends on the subject matter and type of survey. Our shortest surveys could be between 1 and 5 minutes, but other surveys could be up to 25 minutes. Sometimes we ask people to take part in telephone interviews or focus groups, or to provide feedback via a web cam, video diary or bulletin board.
How can I do more surveys?
Members can choose how many or few surveys they wish to do. This setting is in your personal profile page. By completing a full personal profile it is more likely you will receive relevant surveys. There is also a greater chance of being sent surveys if your profile is completed because you will meet more survey invitation criteria.

Membership Terms

Are there any membership rules I should know about?
The main principles for membership and the way we treat our members are based on honesty. We ask our members to answer our surveys honestly. We do have our own quality checks to make sure surveys have been answered in an appropriate time, and sufficiently well. Members who do not follow these simple principles risk having their account deleted and losing their rewards.
To become a member it is necessary to accept our Membership terms. Is there a formal membership agreement?
Yes. IOPENUSA is part of the CINT network of research panels. Please read our Membership terms.
Can I unsubscribe?
Your membership is entirely voluntary. You can unsubscribe at any time by contacting us by email. Please note that if you deactivate your account, any rewards money you have accumulated will not be paid, and if subsequently, you rejoin IOPEN USA at a later date, the rewards accumulated previously would not be carried forward into a new account.
How is my personal information protected?
We take this very seriously. Our relationship with members is based on trust, and we take every step to protect personal information. We do not pass your details on to third parties for marketing purposes.
Will I receive third party emails?
You will only receive requests to do legitimate market research surveys from IOPEN USA, and our clients. We do not pass on your details to third parties, without your permission.
How does IOPEN USA make money?
Companies and market researchers are interested in your opinions. IOPEN USA acts as a go between to provide researchers with our members' views on the products, services and ideas they want to get consumer feedback on. We charge researchers for running their surveys with our members. Some of the money we charge is repaid to our members in the form of regular cash rewards.

Rewards

Will I always be rewarded for completing surveys?
If you have completed a full survey, the answer is yes. You may be asked to answer screening questions which decide your eligibility to answer surveys. If you do not fit the criteria for these screening questions, and do not go on to do the survey, you will not be paid for the few screening questions completed. We try to keep screening questions to a minimum, and recommend that your personal profile is up to date to ensure a greater chance of receiving survey invitations. If we identify that a member has not been honest in undertaking a survey (e.g. giving meaningless answers, making up answers or completing the questionnaire much faster than is reasonable), we cannot reward this member. We reserve the right to delete members who have been found to be dishonest. Fortunately the vast majority of our members are honest and it is seldom necessary to stop rewards or disqualify members.
How much will I be rewarded?
How much you are rewarded depends on the length of the interview. Most rewards vary from $0.40 up to $10. The cash reward for the survey is clearly stated before you participate.
How do I claim my rewards?
Rewards for completed surveys are paid in cash via PayPal, Amazon vouchers or G-Codes. You can draw down your rewards when you have a minimum of $12.50 in your account and 10 $ for Amazon and G-Codes, or alternatively save your rewards until you are ready to redeem them.
Do you pay vouchers or cheques?
No IOPEN USA does not pay any rewards by voucher or cheque. We use Pay Pal because it is an efficient system, widely used and respected. It allows us to keep administration costs lower, and to pay our members more for their rewards.
Do I need to join PayPal to get my rewards?
Yes, this is how the rewards you earn are paid. If you don’t have a PayPal account, it is free to join and simple to set up. For more information on PayPal, and how to join please go to their website. If you do not have an account with PayPal, PayPal will automatically set this up and send you details on how to login when the transfer is complete. https://www.paypal.com/signup
My IOPEN USA account email address is different from my Pay Pal account?
If your registered IOPEN USA email address is different from an existing PayPal account, you should either change the registered IOPEN USA email address, or add your current IOPEN USA email to your existing PayPal account.
Does it cost me to use PayPal?
Yes it does. PayPal charges a 2% handling fee for transferring money to a panel members PayPal account. A transfer can be requested once the threshold of $12.50 in your account is reached. IOPEN USA does not make any money from Pay Pal, but if we didn't use Pay Pal, we would have to introduce other payment systems which would also have a cost. Pay Pal charges are reasonable, and they are a trusted payment solutions provider.
How long does it take for me to recieve my rewards?
Once you have reached the minimum balance of $12.50, and requested to transfer funds, the transfer of funds could take 24 to 72 hours. There is a waiting period of 10 days after the first withdrawal request for new accounts. This is one of many security measures we have taken to fight fraud.